Come work w/ us!
Today I tried to rent a game from the hastings in my area. The first disc didn’t work, and being a gamer I understood that sometimes things like that just happen. I brought it back to exchange it for the second and last copy of the same game, and just like the first disc it also failed to make it through the first load screen. The cashier offered me a coupon for EIGHT DOLLARS, I found that to be more than fair for your company as I easily could have demanded a cash refund since I had paid for an experience that I most absolutely did not receive and also wasted half of my day and a quarter of a tank of gas trying to resolve. Let me be clear that I don’t make a habit of renting games as my experience is usually awful because hastings is the only location in my area that rents games, but if I am on the fence about buying something I suck it up and test drive it for a week. As I browsed sad-looking rack littered with dated crappy games that would most likely also fail, an idea struck me. There was a brand new copy of the game I was attempting to rent sitting inside the game case, I could just buy with my coupon by paying the remaining 32 dollars of the sticker price. Being that your company stood to make more money from me than you would have in the first place as I surely would have purchased the game elsewhere, I assumed it was a no brainer. Feeling that my solution was more than fair to this store which has so far had the illusion of being sympathetic to the frustrating and ridiculous evening I had been through driving back and forth to this establishment when all I wanted to do was give your company almost a quarter of the value of the game to play it for a WEEK. I was sure that your manager would be ecstatic to make a sale totaling 400 percent more than I intended to spend originally. Boy was I wrong, she cut me off before I could explain the perfect solution I had hatched, that, again was more than a compromise on my end of the deal. It was then that I was informed that the “eight dollar” coupon I had been given was only good for your crap rental discs and if I asked real nice they “may” be able to apply it to rent a movie that I easily could watch essentially for free on this fantastic new thing called NETFLIX (wow thanks). This is where I started to feel a hot lump of anger rising in my throat (and this is the part of my letter that reflects that). As the cow of a “manager” bleeted that there was “nothing she could do” and that she was “sorry” in quite a demeaning and downright bitchy tone, I simply walked away choosing not to deal with her incompetent spray of bullshit jargon. The money I payed YOU wasn’t restricted… wait, I insist that it WAS. The fine print on the payment that YOU accepted was that it could only be applied to the end result of me playing a copy of Forza Horizon. I am letting you know this now that you took my MONEY just as your employees informed me of the restrictions on your shite coupon only after I had accepted it. The ball is in your court now Hastings, now its up to you to sink the three-pointer, or just toss in a lay up. However, if your manager was any indication, my hypothesis is that you will probably just kick the ball out of bounds, lay down on the waxed hardwood court and chew the rubber on the sole of your shoes. I await your reply, but rest assured, I will not be holding my breath.
One UNhappy customer,